Answers to the most common questions about the RVM:
1. Can I put crushed cans in the RVM?
-No, the RVM can’t count a crushed can because it needs to read the code in order to process it. Crushed cans will need to be pre-counted and brought to the customer service area directly.
2. Do I leave my lids on my beverage containers?
-Yes, that is fine, but all liquid needs to be emptied out of your containers first.
3. How long does it take to put my beverage containers into the machine?
-The RVM is efficient and quick at sorting. Feeding the containers in must be done one at a time being mindful to keep your hands out of the opening.
4. Will there be someone there to show me how to use the RVM?
-Yes, we will always have a staff person available to assist you. We are confident you will be comfortable with the machine and using it very quickly.
5. Do I need to pre-count my returnables?
-No, the machine will count and sort the different types of containers for you. Your receipt will show the breakdown.
6. What do I do with my other recycling that I usually bring to the depot?
-We will still be collecting other returnables (such as non dairy cartons) and general recycle. Bring your returnables that the machine does not take to the customer service area, and drop off your other recycling like you always have.
7. Do I need to remove labels from by beverage container?
No-leave those on.
8. Will I need to line up?
-This new system has 8 stalls so we can accommodate many people at once. This will speed up your depot experience and get you in out of the cold.
9. Will all containers fit in the machine?
– No, 4 Litres Jug, Wine in a box, Extra-large Glass Bottles, Crushed Cans will not be accepted by the machine, but they will be accepted at the customer service area.
10. Is Island Return It excited for this new machine?
It is a long time coming, we are thrilled to be able to offer a great service to our customers.